Reference

What You Agree To When You Use mura138

These terms set out what we expect from you and what you can expect from us — covering account use, data handling, and access conditions for Indonesia where local law permits.

Account Eligibility RulesData Handling PolicyDANA, OVO, GoPay Wallet TermsJurisdiction-Dependent AccessAccount Closure Conditions
mura138 What You Agree To When You Use mura138
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We apply technical measures to protect account data — including wallet identifiers linked to DANA, OVO, or GoPay — against unauthorised access. Players in Bekasi and across Indonesia access the platform over an encrypted connection. Cookies are used to maintain your session and remember login state; you can manage cookie preferences through your browser settings at any time.

Data Retention

Account data, including wallet references and transaction history, is retained for the period required under applicable regulations. You may request a full data export at any time through account support.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. No behavioural data is sold to third parties.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account and review recent transactions.

Request Changes

To correct, update or delete personal data held on your account, submit a written request through the Help section or via support email. We action verified requests within the timeframe the applicable rules require.

CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about these terms — including your data rights, account eligibility, or a wallet transaction dispute — our support team handles policy queries through the channels below. For wallet-related issues involving DANA, OVO, or GoPay, include your transaction reference number when you write in so we can locate the record faster.

Team online

Live Chat

Open the chat widget from any page on mura138. A support agent will pick up your policy or account query directly during active hours.

Email Support

Send your legal or data request to our support email. Include your registered account ID and the specific policy point you are asking about for a faster response.

Account Help Page

Log in to your account and navigate to Help to submit a formal data request, account review, or policy clarification through the secured form.

Common Questions About Our Terms and Your Rights

These are the questions we receive most often about account conditions, data handling, and wallet policy. If your question is not here, reach us through live chat or the account help form.

Access depends on whether online gaming is permitted under the laws applicable to your specific location in Indonesia. Check local law before opening an account — we cannot make that determination for you.

We collect your name, contact details, and the wallet identifier you use — DANA, OVO, or GoPay — to process transactions. This data is stored securely and used only for account and payment purposes.

Log in, go to the Help section, and submit a data access request. Alternatively, email support with your account ID. We will provide your stored data within the period required by applicable rules.

Yes. Submit a deletion request through support. Some data may need to be retained for a minimum period under applicable regulations, but we will confirm exactly what is kept and why.

Wallet transfer disputes that originate within DANA, OVO, or GoPay are handled by those providers under their own terms. For issues that involve your mura138 account balance, contact our support team with the transaction reference.

We notify you via the contact registered on your account before any material change takes effect. Continued use after the notified date means you have accepted the updated conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.