Reference

How mura138 Handles Your Personal Information

This policy covers exactly what data we collect when you open an account, fund it via DANA, OVO, or GoPay, and move through the lobby — and how we protect it.

Account data protectionDANA, OVO, GoPay wallet privacySession data handlingYour right to access or deleteTransparent retention periods

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DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account security and data handling are built into the same flow — not added on afterwards. From the moment your DANA, OVO, or GoPay wallet is linked to your account, every transaction reference is stored in an encrypted format. Access controls mean only verified internal teams can view payment records, and only when a support or compliance review requires it. We review our data practices when applicable local regulation in Indonesia changes.

Encrypted Storage

Wallet identifiers from DANA, OVO, and GoPay deposits are stored using encryption at rest. Plain wallet credentials are never written to our database.

Cookie Controls

Session cookies keep you logged in and track lobby navigation. You can clear or block these in your browser settings at any time without losing account data.

Data Retention Schedule

Transaction logs are held in line with applicable financial rules. Session data rotates on a rolling schedule. Non-mandatory profile data can be removed on request.

Access on Request

You can ask us to export a copy of your stored data or delete records we are not legally required to keep. Submit the request via live chat or email support.

What This Privacy Policy Covers

mura138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the registration details you submit — name, email address, date of birth, and the mobile number linked to your OTP verification step. If you connect a payment wallet such as DANA, OVO, or GoPay, we record the wallet identifier

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and transaction reference number for each deposit or withdrawal you make; we do not store your full wallet PIN or password. We also log session activity — device type, browser, IP address, and pages visited — to detect unusual access patterns and keep your account secure.
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Cookies track session state so you stay logged in across page loads; you can manage cookie preferences from your browser settings. Data you provide is processed solely to operate your account, process payments, and respond to support requests. We do not sell your information to third
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parties. Retention periods vary by data type: transaction records are kept in line with applicable financial regulation, while session logs are cleared on a rolling schedule. Where local law in Indonesia requires a specific handling standard, that standard applies. If a conflict arises between this policy
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and applicable local regulation, local regulation takes precedence. You have the right to request a copy of your stored data or ask us to delete non-mandatory records at any time by contacting support.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review, correct, or remove personal data held on your account, our support team handles privacy requests directly. Send your request with your registered account email and a brief description of what you need — we will confirm receipt and respond with next steps. For wallet-related queries involving DANA, OVO, or GoPay transaction records, include the relevant transaction reference number so we can locate the record quickly.

Common Questions About Your Privacy

These are the questions we hear most often about how your account data is collected, stored, and used on mura138. If your question is not here, contact support directly and we will respond with a clear answer specific to your account situation.

We collect your name, email, date of birth, and the mobile number used for OTP verification. If you link DANA, OVO, or GoPay, we also record wallet identifiers and transaction references.

No. We only store the wallet identifier and the transaction reference number returned by the payment process. Your PIN and password stay entirely within your wallet app.

Transaction records are retained in line with applicable financial regulation. Session and device logs rotate on a rolling schedule. Profile data not required by law can be deleted on request.

Yes. Submit a data access request via live chat or email support, including your registered account email. We will confirm receipt and send your data export within a reasonable timeframe.

We do not sell your data. Information may be shared only with payment processors handling your DANA, OVO, or GoPay transactions, and only to the extent needed to complete the transaction.

Contact support by live chat or email, state your deletion request clearly, and include your registered email address. We will remove non-mandatory records and confirm once the deletion is done.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoOmaha Turbo Round

How mura138 Handles Your Personal Information

How We Protect and Manage Your Data

Encrypted Storage

Cookie Controls

Data Retention Schedule

Access on Request

Contact Us About Your Data

Common Questions About Your Privacy

01 What personal data does mura138 collect when I open an account?

02 Does mura138 store my DANA, OVO, or GoPay PIN or password?

03 How long does mura138 keep my data?

04 Can I request a copy of all data mura138 holds on me?

05 Does mura138 share my information with third parties?

06 How do I ask mura138 to delete my account data?

Privacy Policy

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