Reference

What You Agree to When You Use mura138

These terms set out the rules for every account on mura138 — how deposits through DANA, OVO, and GoPay are handled, what access means where local law permits, and what we expect from you in return.

Account eligibility applies where local law permitsDANA, OVO, GoPay wallet rules includedAccess subject to regional availabilityAccount-holder responsibilities definedChanges notified before taking effect

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HOW WE ENFORCE THIS

Account Security and Policy Handling at mura138

We handle account data and wallet records with a clear retention policy: transaction logs tied to DANA, OVO, and GoPay deposits are kept for the period required by our operational audit process, after which they are removed from active records. SSL encryption covers every login session and every payment handshake. If you want to request changes to the personal details on your account — name, email, or linked wallet — submit the request through the account settings page; identity verification is required before any change is applied.

Data Retention

Transaction records linked to your DANA, OVO, or GoPay wallet are retained for the audit period defined in our operational policy, then removed from active storage.

SSL Account Security

Every login and payment handshake on mura138 runs over SSL encryption. This applies whether you access from mobile or desktop.

Personal Detail Changes

To update your registered name, email, or linked wallet, submit a change request through account settings. Identity verification is required before we apply any update.

Policy Update Notices

When terms change, we send notice to your registered contact at least seven days ahead. You can raise objections through live chat or email before the effective date.

REACH US DIRECTLY

How to Contact Us About These Terms

If any clause in these terms is unclear, or if you need to dispute a transaction linked to your DANA, OVO, or GoPay wallet, reach our support team through the channels below. Keep your account ID and wallet reference number ready — it speeds up every query. Players in Bekasi and Tangerang can use any channel; all support is handled in English for Indonesia.

Live Chat Open the chat widget inside your account dashboard. Have your account ID ready and describe the specific term or transaction you are querying.

Email Support Send a detailed message to our support address listed in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — and the transaction reference.

Help Centre Our Help Centre holds written answers to common terms questions, including wallet verification steps and account suspension appeal procedures.

What These Terms Actually Cover

mura138 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account on mura138 is personal and non-transferable. You must not share login credentials, allow another person to operate your account, or open multiple accounts under different names. We verify wallet ownership when you link DANA, OVO, or GoPay — the wallet name must match the

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account name you registered with. If there is a mismatch, your withdrawal request will be held until the discrepancy is resolved through our support channel. Deposits are final once confirmed by the payment provider; if a deposit is sent to the wrong account number displayed at
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checkout, contact support before the session closes. We may suspend or close an account if we detect irregular deposit patterns, inconsistent wallet activity, or any attempt to circumvent the wallet-matching requirement. Access to the platform depends on local law and is available only where eligible under
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your region's regulations. We reserve the right to update these terms; when we do, we will notify you via the registered contact on your account at least seven days before the changes take effect. Continued use after that notice period constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — from wallet linking to account closure requests. If your question is not here, our live chat team can clarify any clause directly.

No. The wallet name must match your registered account name. We verify this at the withdrawal stage, and a mismatch will hold your request until identity is confirmed through support.

Multiple accounts under different names violate our terms. We may suspend all related accounts and hold any pending withdrawals pending a review through our support team.

Submit a request through the account settings page. We require identity verification before applying changes, and data removal requests are processed within the retention period defined in our policy.

We send a notification to your registered contact at least seven days before any update takes effect. If you continue using your account after that period, you have accepted the revised terms.

Yes. Contact support through live chat or email, include your account ID and the relevant GoPay, OVO, or DANA transaction reference, and we will review the suspension within our standard process.

Access and eligibility depend on local law and the regulations applicable to your region. These terms apply to all accounts where the platform is available under local law.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoMura138 Glossary InfoFAQ InfoBarong Dance Slots

What You Agree to When You Use mura138

Account Security and Policy Handling at mura138

Data Retention

SSL Account Security

Personal Detail Changes

Policy Update Notices

How to Contact Us About These Terms

Common Questions About These Terms

01 Can I use someone else's DANA or OVO wallet for my deposits?

02 What happens if I open more than one account?

03 How do I request that my personal data be updated or removed?

04 What notice will I get if the terms change?

05 Can I appeal if my account is suspended under these terms?

06 Do these terms apply differently based on where I am in Indonesia?

Terms & Conditions

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